Last updated: July 2026
We collect your name, email address, and the audio files and metadata you upload. Where you use Wayso to make or receive phone calls, we also process the phone numbers involved, call timing and duration, and the recording of the call. We log API requests for security and debugging purposes.
Your audio is sent to Google Gemini for transcription and analysis. Phone calls are carried and recorded by Vobiz, our telecommunications provider. If you use an AI voice agent, the live audio of that call is additionally processed by the speech provider you select for it — Sarvam AI, OpenAI or Google. These third-party processors operate under their own privacy policies. We do not use your data for advertising or to train shared AI models.
Application data is stored in the EU (Fly.io Paris region). Call recordings are stored in Cloudflare R2. Indian telephony is carried on infrastructure within India as required by local regulation. Each organization's data is namespace-isolated, and customers with their own telephony account have their numbers, call records and balance isolated at the carrier as well.
Call data is retained for the period configured on your plan (default 365 days). You can delete individual calls or your entire account at any time via the API or dashboard.
You may request access to, correction of, or deletion of your personal data at any time by emailing privacy@wayso.in.